Privacy notice & data use
This notice explains how we use the details you provide when submitting a service request. We aim for clarity: what’s collected, why it’s needed, and what to expect.
What information we collect
When you submit a request, we collect details such as:
- Your contact details (like name, email, and phone)
- Your preferred date and group size
- Pickup-related context you share in your message
- Optional notes about accessibility needs or preferences
How we use your information
We use your information to:
- Confirm availability and coordinate your requested service
- Send booking confirmations and practical pickup guidance
- Support changes to timing or request details
- Respond to your questions and provide customer service
Sharing and safeguarding
We only share information when needed for your request.
- We may share relevant pickup details with service partners to fulfill the request.
- We use reasonable safeguards to protect the information you submit.
- We do not sell your personal information.
Your choices
You can request changes to how we communicate with you.
- We’ll send confirmations and related notifications based on your request.
- If you no longer want updates, contact our support team with your request details.
- For questions or concerns, reach out via the Support Desk page.
Need help?
If you have privacy questions, we’re happy to clarify how your information is handled for your request.
Contact support